I cannot stress this enough: There are few things as important as communicating clearly that which is most important to you. If you do not, others will make assumptions on your behalf that make sense on one end, but may not be what you had in mind. I have learned through much experience that it is vitally important to WRITE out your agreements, so there is no confusion as to what is expected by all involved parties. For example, if a Contractor does what he thinks is a favor for you but it isn’t something you place value on, this is a problem, and can lead to difficulties. Conversely, if something is vitally important to you but you don’t put it in writing, then don’t expect others to read your mind. This is fair and reasonable.
As a Senior Sales Associate for Chateau Restoration, LLC and Disaster Response Team, LLC, I will always treat you politely, with decency and forthrightness. And yes, as a customer, you do personally matter to me a great deal. And while it is not possible to please everyone all the time, you have my personal commitment that I will always do what I think is best to make you as happy as possible. But as always, you can make my job of pleasing you a LOT easier if you remember to stick with some basic rules and remember the parameters in which I must operate.
For example, since I am a salesman for a General Contractor, I have to be cost-conscious and quantify all our construction activities through Xactimate (this is the computerized construction estimating software we use). All of our estimates are derived from this highly advanced software because it provides fair market prices AND all insurance companies use it as well. In keeping with this, we can all stay on the same page with construction prices and avoid unwelcome surprises. Also, pay your invoice in a timely manner. Withholding money from a Contractor, for whatever reason, very quickly leads to difficulties which are out of my control (as a Salesperson for the General Contractor).
Lastly, please know that if you have special requests that go beyond our normal “call of duty,” I will do my best to accommodate your wishes, but please you must be reasonable. Remember that I am on your side, I want you to be happy, and I am always here to serve you, so call me anytime at 770-591-7083, ext. 250.
This article was written by Eric, Senior Sales Associate